IFEM Education("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding your information. By using our website or services, you agree to the practices described here.
1. Information We Collect
When you submit an enquiry, fill in our contact form, or book a consultation, we collect personal information including your name, email address, phone number, academic background, and intended course of study.
We also collect information automatically when you visit our website — such as your IP address, browser type, pages visited, and time spent on each page — through standard web analytics tools.
We do not collect sensitive personal data such as financial account details or government identification numbers unless you voluntarily provide them in the context of an application and explicitly consent to their processing.
2. How We Use Your Information
We use your information to respond to your enquiries, assess your eligibility for UK university programmes, connect you with suitable partner institutions, and guide you through the admission and visa application process.
With your consent, we may send you updates about new partner universities, UK student visa regulations, scholarship opportunities, and relevant resources. You can withdraw this consent at any time by contacting us.
We use anonymised, aggregated analytics data to improve our website content and the services we offer. This data cannot be used to identify you individually.
4. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, or as required by applicable law.
If you have not engaged with us for more than three years and have not requested otherwise, we will securely delete or anonymise your personal data.
You may request deletion of your data at any time by contacting us at the address below. We will process your request within 30 days.
6. Your Rights
You have the right to access the personal data we hold about you, request corrections to inaccurate information, request deletion of your data, and object to certain types of processing.
If you are in the European Economic Area or the United Kingdom, you have additional rights under the GDPR and UK GDPR respectively, including the right to data portability and the right to lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us. We will respond within 30 days of receiving your request.
7. Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our website is served over HTTPS and we restrict access to personal data to staff who need it to perform their duties.
No method of electronic transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to partner university websites and other third-party resources. This privacy policy applies only to our website. We are not responsible for the privacy practices of external sites and encourage you to read their privacy policies independently.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us.
Questions? Visit our contact page.